30% off Transforming Conflict in the Workplace (coupon VIP30)
Transforming Conflict in the Workplace...
Would you be a more effective facilitator or leader with a more solid base of conflict resolution skills under your belt?
All organizations and relationships encounter conflict. It's what we do with it that makes all the difference in the world.
Remove the fear and uncertainty in working with conflict in groups and organizations in this 5-day teleclass series: Transforming Conflict in the Workplace, led by a 25-year expert in the fields of facilitation and mediation, Harry Webne-Behrman.
o Did you know that everyone has a unique style and response to conflict? Knowing your styles and response is critical to effective conflict resolution.
o Do you feel comfortable modeling effective conflict resolution skills as a facilitator? This is one of the best ways to prevent conflict from escalating.
o Did you know that 80% of effective conflict management consists of effective interpersonal communication? Knowing how to facilitate this kind of communication is key to mining the positive energy of conflict.
o Do you know what it takes to establish conflict resolution and staff facilitation programs within organizations? This knowledge is in growing demand for facilitators, coaches, and consultants.
In this class you will learn conflict resolution skills for facilitative leaders by exploring and evaluating your own styles and personal responses conflict, learning and practicing conflict resolution strategies in the context of group facilitation, and exploring how you can implement conflict resolution and staff facilitation programs within organizations.
By the end of the 5 days, you will:
How the 5-Hour Format/Training works...
1. Listen to the self-guided course and follow along with a recording of a live teleclass.
2. Work through a workbook during the 5 hours which will step you through key conflict resolution skills and strategies.
. Access to the instructor via email for specific help.
Here's what you'll be learning and doing during the 5-Hour course...
Components of a Comprehensive Conflict Resolution Program
- The nine keys to designing and implementing an integrated conflict resolution program in your organization.
- Core strategies for facilitating effective responses to conflict so that all staff are invested in success.
Communication Skills and Strategies * The Heart of Conflict
- The three primary communication styles and their conflict style counterparts.
- Four key communication skills you need to effectively manage conflict.
- How to model these skills at critical points of conflict within groups.
Strategies to Understand and Manage Defensive Behaviors
- Two key strategies to managing your own defensive responses to conflicts that arise.
- Four ways to encourage assertive communication among group members to prevent conflict from escalating.
- Three keys to working with disagreement that will prevent conflict from occurring.
Collaborative Negotiation Strategies
- A six step model to assure the success of any negotiation.
- 10 Strategies for Managing Impasse.
- 8 Special Considerations for Managing Multi-Party Disputes.
- Five types of power essential to identify to facilitate conflict management.
Synthesis * Designing Staff Facilitation/ Mediation Systems to Transform Conflict in the Workplace
- Building the foundation of a staff facilitation program.
- Keys to the design and implementation a collaborative dispute settlement system.
- Key steps to starting your conflict mediation program or reviving a failed one.
- Individual Coaching and Q&A
Free bonuses included with your training...
In addition to the 5-Hour training described above, you also receive:
1. Free access to the MP3 version of the 5-Day training.
2. Access to the conflict resolution website established through the joint efforts of the Office of Human Resource Development and Office of Quality Improvement at UW-Madison. Use it as a resource to enhance your skills in conflict resolution and management.
Our price for this class is only $79. Everything you read about above is included. And, we offer a 100%-satisfaction-guaranteed guarantee.
Self-Guided MP3 Version
If you'd like to learn this material at your own pace and on your own schedule, you can purchase the real audio version of this teleclass complete with the workbook and all the other bonuses above. You'll be provided with access to recorded offerings of the five-hour teleclass (5 hours total) that you can listen to online and follow along in the workbook used in the live class.
Click here to purchase the
MP3 Version for $79
the satisfaction guarantee
for any reason, you are not satisfied with this package,
simply email us with a request to refund/credit your
credit card in the full amount and we will do so immediately.
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