Out Brush Fires...
to intervene in
difficult group situations
how to effectively
intervene when things
heat up in your groups
nearly 30 years of facilitation I was both surprised
and pleased at the level of learning and number of new
insights I gained from this excellent teleclass. The
trainers modeled outstanding facilitation skills, and
the format was highly interactive and very engaging.
The teleclass was administered flawlessly and was customer
friendly. I'd recommend this class to anyone who wants
to become a better facilitator.
Session One: Introduction to each other and the course
Do non-stop talkers, silent groups or dramatic conflicts
ever knock your meetings off track? These meeting situations
take a toll on a group’s ability to work together
and cost time and money. This 5 hour teleclass, taught
by Dee Kelsey and Pam Plumb, authors of Great Meetings!
Great Results, will increase your ability to know when
and how to intervene effectively in difficult situations
to get your meetings back on track. You will find the
course Putting out Brush Fires: Intervening in Difficult
Situations to be highly interactive.
Each class includes a short content presentation, discussion,
demonstration, participant exercise, debrief, and discussion
of application. This course if for anyone who facilitates,
manages, teaches, mediates, coaches, counsels, directs
to you for participating in this Training...
your ability to know when and how to intervene in difficult
2. Get practice and coaching on your intervention
skills to internalize your ability to intervene.
3. Gain confidence to manage challenges with ease so
your meetings will be more productive and more fun.
4. A chance to work through the specific kinds of issues
you face with the experts
5. Collaborate and learn from a community of your peers,
all passionate about empowering groups.
the Training works...
1. You listen on your computer or download (5) 60-minute
pre-recorded MP3 audio sessions of a teleclass conducted with students in a virtual training environment.
2. You work through a learning/resource workbook which
accompanies the class including practice assignments
after each session.
Out Brushfires Training Agenda...
Here's what you'll be learning and doing during the
Two: Know yourself and assess the situation
is a “brush fire”?
does intervention matter?
are our values for framing interventions?
grounded in the face of difficult situations
insight into your personal reactions to brush
how to get and stay grounded
Assessing the situation
- Introduction of the Great Meetings! Intervention
- What to look for when considering an intervention
- What questions to ask to determine if an intervention
Three: Step into the situation: interrupting
ways to intervene
Interrupting as one key tool
- Cultural and personal frames on interrupting
- The Art of interrupting
- Application of the technique to your own situations
Four: Step into the situation: other intervention options
- Review of Intervention model
- Examples of other interventions
- Choosing the right intervention
- Choosing the right level of intervention
- Application of the techniques to your own situations
Five: Help the group move on and prepare to prevent
on from the intervention
- Understanding what the group needs
- Choosing tools
preparation: essential to preventing difficulties
- Parking lot issues
- Questions and answers
- Wrap up and final evaluation
Also included with
In addition to the training described above, you also
1. A downloadable version of the book, Great Meetings!
($25 value) and a 20-page workbook to serve as resources
in the future ($15 value)
2. Articles and resources around using Improv in leadership
- Steps for negotiating conflict in a group.
- Meeting Assessment checklist: Questions to ask during
the client interview.
and Real Audio self-guided versions are only $89 and
$79. Everything you read about above is included. And,
we offer a 100%-satisfaction-guaranteed guarantee.
Thank you, Pam and Dee! I have facilitated
group meets for years and have taken a number of classes
to enhance my facilitation skills. But your classes
have been the best I have attended and what I've learned
from you will help me be more effective in serving these
-- Leslie Krauz Stambaugh, Principal, RLS Associates--
Immediately upon completion of your registration, you
will receive an email with instructions to access the
course and other resources.
Self-Guided MP3 Audio Version
you'd like to learn this material at your own pace and
on your own schedule, you can purchase the MP3 audio
version of this teleclass complete with the learning
guide. You'll be provided with access to recorded offerings
of the five-hour teleclass that you
can listen to online and follow along in the learning
guide is used in the live class. Click
here to purchase for $79.
here to purchase the
MP3 Version for $79.
Self-Guided CD or MP3 Disk
Compact Disk (CD) or MP3 Disk version comes with all
of the self-guided features listed above, together with
CD's you'll receive by mail that you can listen to anywhere
you have access to a CD or MP3 player. Click
here to purchase for $89.
(CD and MP3)
here to purchase the
plus $4 Shipping and Handling
Dee Kelsey. Dee
has been facilitating groups since her teenage years.
She turned her early interests into more formal work
both as a trainer and personnel representative at Hewlett
Packard and as a mediator and trainer of mediators for
the city of Palo Alto, California. In addition to her
work with Great
Meetings! Inc, she has been principal of Dee Kelsey
and Associates since 1985. She has worked nationally
to provide organizational development, facilitation,
process consultation, mediation, and training services
to hundreds of clients ranging from small work groups
to large corporations.
About Pam Plumb. Pam discovered during her
years as a City Councilor and Mayor of Portland that
effective meeting planning and facilitation made a big
difference in meeting outcomes In 1991, she created
Pamela Plumb & Associates which serves a wide range
of non-profit organizations, businesses and government
organizations with process design, facilitation, training
and organizational development. She is known internationally
for her process work and training in municipal governance.
the satisfaction guarantee
for any reason, you are not satisfied with these products,
simply email us with a request to refund/credit your
credit card in the full amount and we will do so immediately.
It's our policy to do this and we honor this in every
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