Master Facilitator Journal

How excited would you be about sitting down to dinner when every night you sat down to the same dish of luke warm green peas? Doesn't sound all that appealing does it. Sadly, many teachers, trainers, and meeting leaders, particularly in virtual environments, rely on this approach day in and day out. They serve up green peas and expect us to be excited about them. Obviously, I'm using green peas as a metaphor here. For me, they represent the same, worn out way of presenting things. In this week's article, Delivery Diversity, we briefly review 10 modes of delivery that are all suited to not only live environments, but to the virtual arena as well.

Facilitating at a Distance starts next Monday, March 22nd. Learn the Essentials of Teleclass & Virtual Meeting Facilitation. This class will show you how to get and keep your participants engaged in virtual environments. If you want to offer a teleclass but don't feel you have all the skills and knowledge you need to do so, or if you are a manager working with distributed teams that require you to facilitate virtual meetings; this class is for you. I also just completed a comprehensive new ebook that accompanies the course! See details at the end of this issue.

Journey of Facilitation and Collaboration Workshop (JOFC). Our Summer session of the JOFC Workshop is now open for registration! We'll be meeting the week of June 7th in Madison Wisconsin...check out this opportunity to learn an Integrally Informed Approach to Facilitation and Leadership. Click here for details and registration.

New Social Media Facilitation Website. Check out my new site in progress, You'll like the short 4-minute video that nicely defines what Social Media is all about for businesses today.

We hope our work continues to bring inspiration to your world. Thank you for being a part of our growing community. Please continue to send the wonderful feedback.


Steve Davis



journey of facilitation

The Point

Delivery Diversity
Use multiple modes of delivery in your training and meeting events.

Group Dynamics Skill

How excited would you be about sitting down to dinner when every night you sat down to the same dish of luke warm green peas? Doesn't sound all that appealing does it. If you were the chef, would you expect people to be very interested in even showing up for your meals, much less being enthusiastic about them?

Sadly, many teachers, trainers, and meeting leaders, particularly in virtual environments, rely on this approach day in and day out. They serve up green peas and expect us to be excited about them. What do I mean by green peas you ask? Obviously, I'm using green peas as a metaphor here. For me, they represent the same, worn out way of doing of presenting things.

For example, most teleclass and virtual meeting leaders, in my experience, rely almost exclusively on the lecture mode to relate information and learning. This is the easiest way for the presenter to deliver information. It takes little, if any facilitation skill, and it's the way we were all "taught" in the twelve or more years of schooling we all endured.

As more of us shift to virtual modes of training, presenting, and leading, the lecture mode is even easier to fall into. In fact, in an auditory only environment, it's tempting for us to believe that there are few alternatives for us to rely upon.

Why use these other modes? There are several reasons. First, non-lecture modes are a whole lot more fun for both you and your participants; they tend to actively involve people more than lecturing; they can help participants remember and integrate what is being delivered; and they help you appeal to diverse learning styles in the group.

In my journey to use the virtual environment to deliver training and modeling of group facilitation skills, I've discovered and experimented with at least 9 other modes of delivery besides lecture that I summarize in the next section.


Even though we are typically confined to the auditory and/or visual channel in virtual groups, there are still at least 10 different delivery modes available to us that we can draw on to enrich the experience for everyone. Here is a brief description of each of these modes.

1. Lecture

  • Typical one-way information delivery.
  • Use to orient and stimulate.

2. Experience

  • Group activity.
  • Off-line partner activity.
  • React to or draw a graphic, picture, or mind map.
  • Draw a mind map.
  • Journal write on a subject or experience.
  • Get up and move or pose in a way that represents …
  • Guided visualization or meditation.

3. Story

  • Tell a story to illustrate or reinforce a point.
  • Tell a story to inspire or orient around a perspective.
  • Have participant share their stories around the topic.
  • Have participants make up a story around an issue or desired outcome.

4. Role play

  • Between you and participant to illustrate an activity.
  • Between you and participant to demonstrate a skill.
  • Between participants to practice a skill.

5. Sharing

  • After an exercise to clarify experience.
  • To share individual experience on a topic.
  • To pole interest or experience in something, i.e., "How many of you …?"

6. Dialogue

  • Dialogue is not something we can make happen, but we can be sensitive to when it’s trying to occur and allow it to unfold between participants for new insights and discoveries.
  • Helping participants identify and release assumptions deepens dialogue.

7. M e t a p h o r

  • What does this image say to you with regard to … ?
  • If this picture could speak, what would it say?
  • What image comes to mind when…?
  • If the image could speak, what would it say?

8. Coaching

  • To brainstorm solutions.
  • To develop a plan.
  • To fine tune performance.
  • To expand perspective.
  • To maintain accountability.

9. Discussion

  • To facilitate communication among participants to deepen, expand, and build knowledge and understanding.
  • To enhance relationships and connection among participants.

10. 3rd Party Sources

  • Guest speaker.
  • Recorded interview with expert, customer, or other stakeholder.
  • Live or recorded panel of experts.

These modes are addressed in more detail in our workbook and teleclass offered below. We look forward to hearing additional approaches you've found useful in delivering teleclasses and virtual meetings.

You can teach a student a lesson for a day; but if you can teach him to learn by creating curiosity, he will continue the learning process as long as he lives. 
~Clay P. Bedford~

Add Your Comments


Which of these modes would be a stretch for you to apply in your groups? Which one are you willing to experiment with this week? What ideas have I left off the list? I’m interested in hearing your ideas around these delivery modes. Please click on the Add Your Comments link above and share your thoughts, stories, and experiences. I'd love to hear from you!

This Week's Offer

virtual teleclass facilitationFacilitating at a Distance Teleclass...
The Essentials of Teleclass & Virtual Meeting Facilitation

Virtual Meetings

Have you considered offering a teleclass as a more efficient way to deliver training, enhance group learning and generate more income for your business? Or, are you working with a distributed team that requires you to design and facilitate virtual meetings?

When done right, Teleclasses and Virtual Meetings (T/VM) are very effective and inexpensive ways to train, collaborate, and problem-solve. But if they aren't effectively facilitated, T/VM's can be a boring waste of time!

Remove the fear and uncertainty of teleclass/virtual meeting design and facilitation with this 5-day teleclass series: Leading at a Distance: The Essentials of Teleclass & Virtual Meeting Facilitation, led by Steve Davis, Founder of,
March 22nd-26th, 2009, 10:00 AM Pacific, 1:00 PM Eastern (NY Time),
60 minutes each day.

This class covers all the elements of T/VM facilitation using a simple, well-organized, and proven approach. This course, that you can take from the comfort of your own home or office, is for facilitators, trainers, coaches, who want to design relevant, engaging, experiential workshops for groups using a simple, proven formula that's easy to apply to any workshop topic.

Learn how to design and run a T/VM that will maximize the use of your group's time and energy.

By the end of the 5 days, you will:

  • Have learned the key skills needed to effectively facilitate a Teleclass/Virtual Meeting.Know how to balance interactivity with meeting purpose.  Become familiar with the 10 modes of delivering learning and information in a virtual environment.Know mistakes to avoid when facilitating your T/VM.Learn the 7 Keys to the Inner Game of T/VM Facilitation.
  • And much more...

Click here for full details and registration

Or, Click here for the 124 Page Ebook Only
. Membership Option

Become a Premium member and purchase these teleclasses for 50% off the regular price in addition to a host of other items and benefits. An exceptional value. Click here for details.

About the satisfaction guarantee

If, for any reason, you are not satisfied with this package, simply email us with a request to refund/credit your credit card in the full amount and we will do so immediately. This policy completely removes the buying risk for you and keeps our customer-satisfaction rates extremely high.

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