Master Facilitator Journal





I've seen a lot of great conflict resolution models and theories over the years. Many of them take a bit of cognitive capacity to grasp and especially to remember in the heat of conflict. When conflict shows up in a group, the higher mental faculties (of those in conflict and my own) aren't often operating at their peak. During times like these, if we use a model at all, it needs to be very simple and memorable. In this week's article, Got Conflict? Take an ASPIRIN and Call me in the Morning, we present just such a model. I hope you find it useful and as always, I look forward to your feedback.

Facilitating at a Distance coming March 22nd : Essentials of Teleclass & Virtual Meeting Facilitation. This class is for those of you wanting to offer a teleclass but don't feel you have all the skills and knowledge you need to do so, or for managers working with distributed teams that require you to facilitate virtual meetings. See details at the end of this issue. Register by February 28th at a discount.

Journey of Facilitation and Collaboration Workshop (JOFC). Our Summer session of the JOFC Workshop is now open for registration! We'll be meeting the week of June 7th in Madison Wisconsin...check out this opportunity to learn an Integrally Informed Approach to Facilitation and Leadership. Click here for details and registration. Here's a wonderful testimonial from one of our readers who attended last month:

Props and Costumes for Trainers. Check out this site I found with props and costumes you can use to spice up your trainings and group work.

Making Your Virtual Trainings More Interactive. As many of you know, I've been using Maestro Conference for the past year learning to make virtual trainings more interactive and engaging. I'm offering low cost demos of the system if you'd like to try it for your new or existing teleclasses or virtual meetings. I'll run the technology for you and if you want, even help you design and facilitate the event. Click here to view the various options.

We hope our work continues to bring inspiration to your world. Thank you for being a part of our growing community. Please continue to send the wonderful feedback.

Blessings,

Steve Davis

Founder, FacilitatorU.com



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The Point


Got Conflict? Take an ASPIRIN and Call me in the Morning.
Learn this simple strategy for dealing with conflict.



Group Dynamics Skill


I've seen a lot of great conflict resolution models and theories over the years. Many of them take a bit of cognitive capacity to grasp and especially to remember in the heat of conflict. When conflict shows up in a group, the higher mental faculties (of those in conflict and my own) aren't often operating at their peak. During times like these, if we use a model at all, it needs to be very simple and memorable.

Go back to the last time you were in the midst of a conflict. What did it feel like in your body? For me, my head heats up and thoughts are comin fast. It almost feels like I need an aspirin.

I offer the following model that we can hopefully remember and actually use when things heat up. Tell me what you think.


Application


When people get bothered and tension rises, it may be time for an ASPIRIN...

A: Ally. Befriend the conflictor(s). Let them know that you are there for them, looking out for their needs and interests.

S: Specifics. Ask the conflictor to describe their specific concern. Find out what they see, hear, and feel and the meaning they ascribe to these perceptions.

P: Protection. Balance protecting the group with protecting the conflictor(s). Maintain an environment that is safe for everyone. You may have to be a traffic cop here, enforcing basic operating agreements, and putting a stop to disrespectful behavior. A break might even be required to let everyone cool down for a few minutes.

I: Interests. Inquire into the conflictor's personal or professional interests. Find out how what they want and why they want it.

R: Review. Rephrase what you've heard so far and help the group decide if they would benefit by processing this issue now or deciding on another time and place.

I: Improvise. Use the above guidelines to generate and synthesize options for a course of action that feels right for all concerned. Trust your instincts and intuition.

N: Norms. Is the source of the problem you just encountered covered in your operating agreements or ground rules? If not, check in with group to see if they should be modified to prevent similar issues from arising in the future.



Action


Is this a strategy you'd be willing to try in your groups or in your own life? What simple model have you used for resolving conflict that you've found to be effective? Please reply to this email and let me know. I'd love to hear from you!



This Week's Offer

virtual teleclass facilitationFacilitating at a Distance Teleclass...
The Essentials of Teleclass & Virtual Meeting Facilitation

Virtual Meetings

Have you considered offering a teleclass as a more efficient way to deliver training, enhance group learning and generate more income for your business? Or, are you working with a distributed team that requires you to design and facilitate virtual meetings?

When done right, Teleclasses and Virtual Meetings (T/VM) are very effective and inexpensive ways to train, collaborate, and problem-solve. But if they aren't effectively facilitated, T/VM's can be a boring waste of time!

Remove the fear and uncertainty of teleclass/virtual meeting design and facilitation with this 5-day teleclass series: Leading at a Distance: The Essentials of Teleclass & Virtual Meeting Facilitation, led by Steve Davis, Founder of FacilitatorU.com,
March 22nd-26th, 2009, 10:00 AM Pacific, 1:00 PM Eastern (NY Time),
60 minutes each day.


This class covers all the elements of T/VM facilitation using a simple, well-organized, and proven approach. This course, that you can take from the comfort of your own home or office, is for facilitators, trainers, coaches, who want to design relevant, engaging, experiential workshops for groups using a simple, proven formula that's easy to apply to any workshop topic.

Learn how to design and run a T/VM that will maximize the use of your group's time and energy.

By the end of the 5 days, you will:

  • Have learned the key skills needed to effectively facilitate a Teleclass/Virtual Meeting.Know how to balance interactivity with meeting purpose.  Become familiar with the 10 modes of delivering learning and information in a virtual environment.Know mistakes to avoid when facilitating your T/VM.Learn the 7 Keys to the Inner Game of T/VM Facilitation.
  • And much more...

Click here for full details and registration
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FacilitatorU.com Membership Option

Become a FacilitatorU.com Premium member and purchase these teleclasses for 50% off the regular price in addition to a host of other items and benefits. An exceptional value. Click here for details.


About the satisfaction guarantee


If, for any reason, you are not satisfied with this package, simply email us with a request to refund/credit your credit card in the full amount and we will do so immediately. This policy completely removes the buying risk for you and keeps our customer-satisfaction rates extremely high.

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