Master Facilitator Journal

How often have you been asked, "What do Facilitators do?" This is an important question to be able to answer in a simple fashion. This is especially true when you're being asked by a prospective client. And given that just about everyone could use help with their groups and work teams, nearly everyone is a prospect! I've collected a several wonderful responses from a number of people answering the question, "What do facilitators do?" I hope you find these helpful.

Journey of Facilitation and Collaboration Workshop (JOFC). Our Summer session of the JOFC Workshop is now open for registration! We'll be meeting the week of June 7th in Madison Wisconsin...check out this opportunity to learn an Integrally Informed Approach to Facilitation and Leadership. Click here for details and registration. Here's a wonderful testimonial from one of our readers who attended last month:

Thanks guys for a wonderful workshop! I was facilitating a group yesterday and I was able to take them to a deeper understanding of what they needed to do because I was more comfortable taking them there. I used the Integral approach to stop and see where we were stuck. It was me! I had not previously been comfortable in taking teams deeper into messy situations. Once I got over myself, everything just flowed! We were able to address the elephant in the room that I wanted to avoid. Just wanted to let you know how you are helping many others through your workshops!
--Donna Donnelly, Life Guides, Inc.--

We hope our work continues to bring inspiration to your world. Thank you for being a part of our growing community. Please continue to send the wonderful feedback.


Steve Davis



journey of facilitation

The Point

Make a Compelling Case for Facilitation
Be able to succinctly describe the essence and value of facilitation.

Logistics Skill

How often have you been asked, "What is Facilitation?" This is an important question to be able to answer in a simple fashion. This is especially true when you're being asked by a prospective client. And since just about everyone could use help with their groups and work teams, nearly everyone is a prospect!

I've collected a good deal of responses from a number of people answering the question, "What do facilitators do?" I hope you find these helpful.


I help diverse groups of people make difficult decisions without killing each other.
--John Miller, Principal, Senior Consultant & ToP Trainer with ICA Associates Inc., Canada--

I help people have the conversations they need to have.
--Stuart Reid, London-Based Facilitator--

I help demystify the cloudyness and uneasiness of managing people.

--John Ingram, Owner, Hiside Group and Professional Training & Coaching Consultant--
I listen--a lot--then I ask the right questions. Then I listen some more. I repeat this as often as it is required. I help organizations and individuals become more effective in what they do and what they want.
--Alastair Fraser of Coaching Training Consultancy Ltd--

I clarify your outcomes and manage the process so that you can achieve or make progress towards your outcome. I get rewarded only if you do.
--Nick Hindley, Training and Development Manager at PPD--

Through planned and spontaneous interventions, I make the work of the group easier.
--Jill Malleck, OD Consultant & Integral Coach--

I help teams and other groups to create and maintain the spaces and processes they need to learn and grow.
--Gilbert Brenson-Lazan, Founding Partner, Amauta International--

I ensure that all views are considered, everybody gets to talk, and I quiet the ones who talk a lot. In the end we have the best possible solution of many for the problem.
--Tom Vardon, Senior Designer at Giffels--

I help people change & grow their businesses through focused conversation and targeted action.
--Jennifer Livingston Huber, Chief Catalyst at Shift LLC--

I create safe environments for people to create their own best solutions.
--Adam Saslow, Vice President, Sustainability Programs at
Plexus Logistics, International--

I help groups tackle difficult, emotionally charged issues, find common ground, and commit to shared action--and in the process strengthen the fabric of community.
--Larry Dressler, Facilitator, Change Agent, Author--

I help large groups of people get a lot done in a short period of time.

--Michael Kaufman, Co-founder of InnovationLabs, one of the world’s leading innovation consultants and collaborative design facilitators--

I help groups move from point A to point B in an effective, efficient, and healthy way.
--Gary Rosenfeld, Change Facilitator--

I help leaders to clarify, develop, and implement their plans.

--Richard Derwent Cooke, Change Mentor & Expert Facilitator--

I help people to trust each other and themselves.
--Steve Barnaby, President of Century Communications Group--

I provide the appropriate environment for groups to have meaningful, respectful and efficient discussions needed to provoke the results that the group is seeking , whether that is to solve a problem, develop a strategy, plan for action, or to better understand an issue.
--Paul Mackey, MBA CPF, Senior Facilitator with Strategenis Change Facilitation--

I help to streamline and accelerate the decision making process by guiding business owners and senior advisors through a structured process, manage their egos, and get them to "real/honest" consensus around specific issues with realistic next steps.
--Hollis Chase, Chase & Associates, Expert Facilitation &
Business Development Services--

Facilitation is to conflict resolution as health promotion is to medical care. We are about preventing conflict and solving problems together.
Have you ever been in a painful meeting that didn't get anything done? I help people work together to get to the results they need quickly and easily.

--Jo Nelson, CPF, CTF, ICA Associates, Inc., Toronto--

Have you ever sat through an interminable meeting that felt like a colossal waste of everyone's time? I can help you plan and facilitate meetings that don't suck, but actually accomplish something useful.
Have you ever watched interpersonal conflicts prevent people from getting the work done? I can mediate conflicts and facilitate conversations on controversial subjects so that everyone is heard and no one gets hurt.
Have you ever put off holding a difficult conversation with an employee, vendor, or colleague who isn't performing up to expectations? I can coach you and teach you skills to communicate more effectively.

--Eris Weaver, Facilitator & Group Process Consultant, San Francisco Bay Area--

I act as a thermostat, by setting the environment for healthy group participation and progress, while monitoring the environment on a ongoing basis, like a thermometer.  If things get too heated, I take the lead in cooling things down, so that healthy group participation and progress can continue.
--Reggie Barlow, Co-founder,  Family & Community Restoration Outreach, Inc--


How would you describe what you do? If you feel you have an original description, please reply to this email and send it to me. I'll add it to this list with attribution.

This Week's Offer

Order any two of the pre-recorded teleclasses below for only $49. Enter the coupon code "webinar" at checkout to receive your discount.

Motivational Speakers: Make the Shift From
Charismatic to Catalytic

At times the strengths of dynamic, high energy presenters can get in the way of their group’s progress. In this pre-recorded module, you'll learn 3 skills that you can use without surrendering your strengths as a presenter to empower your audience. I also model being a listener as much as a speaker during this call, so that you are engaged and participating as much as I am. Click here for details.

Facilitating Offline Partner Activities

This pre-recorded module offers listeners the experience of an Offline Partner Activity (OFA). In this one-hour course, participants participate in a live OFA, and learn the pitfalls and procedures for effectively setting up and facilitating one themselves. Click here for full details.

We’ve had great success pairing people up into groups of two in many of our teleclasses. Participants often comment that this is one of the most useful things they learn in our classes and are often surprised at how easy and effective these activities can be if you know how to set them up and run them. Click here for details.

experiential learning cycleFacilitating the Experiential Learning Cycle

As teachers and trainers, you've probably noticed that people really learn better through "experience" than by simply listening to talk about theory or practice. For almost any situation, you can develop an experience to either instruct or model the learning you're trying to facilitate.

A learning facilitation model I've used consistently is one called the "Kolb Learning Cycle". I find this cycle very useful in the design and presentation of my trainings, both F2F and virtual. It starts by providing an experience, the processing of which can elicit learning on all levels--physical, mental, emotional, and spiritual--and automatically accommodates the different perceptual and processing styles without having to perform up front assessments. Click here for details Membership Option

Become a Premium member and purchase these teleclasses for 30% off the regular price in addition to a host of other items and benefits. An exceptional value. Click here for details.

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If, for any reason, you are not satisfied with this package, simply email us with a request to refund/credit your credit card in the full amount and we will do so immediately. This policy completely removes the buying risk for you and keeps our customer-satisfaction rates extremely high.

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