Master Facilitator Journal

Master Facilitator Journal | Issue #0397, June 9, 2009

Dear Friends,
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When others are telling you what they hold to be true, they can be very persuasive. If fact, often the certainty in their voice alone causes you to overlook their otherwise obvious assumptions or limiting beliefs. This week's article, Pierce the Facade speaks to the importance of staying centered in your own truth so that you can pierce veils of certainty that hold dysfunction in place.

JOFC Vancouver! Many participants who have attended our Journey of Facilitation and Collaboration workshop in Madison have come away
transformed in their view and practice as leaders and facilitators. Even those with intermediate and advanced skills leave the workshop having been impacted both personally and professionally. I'm looking forward to visiting Vancouver for this workshop during the week of July 27th. I've decided to make this into a driving adventure from southern California, taking extra time to meet readers and customers up in Vancouver and at spots along the way. If you live along this route and would like to meet, I'd love to connect with you on this journey. And of course, I'd love to take this workshop journey with you as well if you feel so inclined. Click here for details and registration.

Changing the face of teleclasses and virtual meetings.
If you're interested in checking out the new Maestro Conference teleconference platform that allows easy creation and facilitation of virtual breakout groups, click here to view a recording of a webinar demo I did recently.

Self-Guided Teleclass Special.
Learning to design dynamic workshops is an important skill set for the effective facilitator. The ability to be present, open, and flexible in order to effectively deliver your work in a way that transforms your participants is just as important, if not more so. This week we're offering a discount on two of our most popular programs that provide you with what you need to know to design and deliver effective programs on any subject. See details after the article.



The Point

Pierce the Facade
People seldom tell their whole truth. Help them do so and it will change their lives. 

Relating Skill

Wedon't mean to lie but we're all just so accustomed to embellishing or withholding our whole truth that it becomes habitual. This habit is reinforced socially (as in "I'm just trying to be nice"), politically (as in "politically correct"), and personally (as in "I'm just fine"). We often get stuck or off track in our lives because we've deluded ourselves in the name of expedience. One of the most powerful things you can do as a facilitator, after you yourself become aware of the lie, delusion, or incongruence; is to gently make others aware of it. This can open up a whole new world of possibilities for your group.


Say you're facilitating a problem-solving session with a group of executives who are having problems working together as a team. None of them can put their finger on why they can't work together more effectively, but they talk non-stop about their individual problems that are occurring as a result. 

Each of them can't wait to make their case and they often interrupt each other to articulately express their point of view. You find yourself tempted to buy in to their story and quite frankly, you're a little intimidated by the brilliance and charisma that each executive displays in stating their "case." 

But deep down, you sense something is off. You feel intimidated and you smell their need to be right pervading the atmosphere. You also know that their communication and relating style is not a recipe for successful teamwork. What do you do? 

It's time to simply stop the group and state your truth. "As a member of your team, I have to tell you that I'm feeling unheard right now. I sense that each of you are pushing your individual agendas and ignoring each other. Is this the kind of team you want? If you chose to relax your desire to sell your own ideas long enough to discover the interests you share in common with your peers, you will have made the first step toward developing the team you're after."


The next time you have the opportunity to facilitate or even participate in a group, listen carefully for what's being said, not said, and how it's said. Try "reading between the lines" so to speak, and unearth the lie. Then you might even be so bold as to share your perception in a clear but diplomatic fashion. Make sure to own any feelings you have and to share your insight without judgment. This may take some practice, so try doing it to express something positive that you observe first. I'm interested in hearing what happened. Please send me your comments by replying to this email.

This Week's Offer

Essential Training for Effective Facilitators

Learning to design dynamic workshops is an important skill set for the effective facilitator.

The ability to be present, open, and flexible in order to effectively deliver your hard work in a way that transforms your participants is just as important, if not more so.

Each of the programs below provides you with what you need to know and to do to design and deliver effective programs on any subject. Purchase both the MP3 versions, or any other two recorded teleclasses this week for only $99. That's a savings of nearly $60. Once products are selected and entered in your cart, enter the Coupon Code "June" and your discount will be computed at checkout.

The Improvisational Facilitator

It's easier than you think...
your life is already an improv!

Self-Guided 5-hour Recorded Teleclass. Learn improv techniques to become a more effective facilitator, trainer, and group leader

A week after the course I have found myself talking about and actually using the techniques taught! The experiential based learning really worked for me and I learnt whilst having fun – always a good way to retain new learnings. The course has provided me with a toolkit of great techniques to improve my own facilitation, as well as some enjoyable exercises to use with delegates. I have nothing but praise for both Sue and Steve, who walked their talk with their own facilitation skills – they simply flowed through the course with grace and intelligence. The content, the materials and the facilitators is 5 star stuff and I highly recommend it to any facilitator. --Amanda Alexander, Coach and Founder of

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Secrets to Designing Dynamic Workshops
from Scratch

Self-Guided 5-hour Recorded Teleclass for facilitators, trainers, and coaches

Self-Guided 5-hour Recorded Teleclass. Learn a step by step approach to designing and delivering workshops on any subject

Secrets to Designing Dynamic Workshops from Scratch, 5-Day Teleclass

  • Have you been talking about developing and offering your own workshop but don't know how to start?

  • Are you unsure about how to choose a great topic and title that will attract an audience?

  • Are you unsure about all the pieces that have to be in place to design and deliver a great workshop?

  • Are you unconfident in dealing with the unexpected that might arise?

This class covers all the elements of workshop design using a simple, well-organized, and proven approach. This course, that you can take from the comfort of your own home or office, is for facilitators, trainers, coaches, who want to design relevant, engaging, experiential workshops for groups using a simple, proven formula that's easy to apply to any workshop topic.

Many thanks for a great experience. I received enough value before the first class to justify all of my costs – and it just kept getting better! I am now really looking forward to creating and delivering my upcoming workshop on retirement success -- can't honestly say that was true before the workshop. -- Doug Leland, Executive Coach & Retirement Specialist

Click here for full details

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