Master Facilitator Journal | Issue #0289, February 13, 2007 ....

Dear friends,

How excited would you be about sitting down to dinner when every night you sat down to the same dish of luke warm green peas? Doesn't sound all that appealing does it. Sadly, many teachers, trainers, and meeting leaders, particularly in virtual environments, rely on this approach day in and day out. They serve up green peas and expect us to be excited about them. Obviously, I'm using green peas as a metaphor here. For me, they represent the same, worn out way of doing things, of presenting things. In this week's article, Delivery Diversity, we briefly review 10
modes of delivery that are all suited to not only live environments, but to the virtual as well.

Warmest regards,

Steve Davis
Publisher and Founder of


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The Point

Delivery Diversity
Use multiple modes of delivery in your training and meeting events.

Presenting Skill

How excited would you be about sitting down to dinner when every night you sat down to the same dish of luke warm green peas? Doesn't sound all that appealing does it. If you were the chef, would you expect people to be very interested in even showing up for your meals, much less being enthusiastic about them?

Sadly, many teachers, trainers, and meeting leaders, particularly in virtual environments, rely on this approach day in and day out. They serve up green peas and expect us to be excited about them. What do I mean by green peas you ask? Obviously, I'm using green peas as a metaphor here. For me, they represent the same, worn out way of doing things, of presenting things.

For example, most teleclass and virtual meeting leaders, in my experience, rely almost exclusively on the lecture mode to relate information and learning. This is the easiest way for the presenter to deliver information. It takes little, if any facilitation skill, and it's the way we were all "taught" in the twelve or more years of schooling we all endured.

As more of us shift to virtual modes of training, presenting, and leading, the lecture mode is even easier to fall into. In fact, in an auditory only environment, it's tempting for us to believe that there are few alternatives for us to rely upon.

Why use these other modes? There are several reasons. First, non-lecture modes are a whole lot more fun for both you and your participants; they tend to actively involve people more than lecturing; they can help participants remember and integrate what is being delivered; and they help you appeal to diverse learning styles in the group.

In my journey to use the virtual environment to deliver training and modeling of group facilitation skills, I've discovered and experimented with at least 9 other modes of delivery besides lecture that I summarize in the next section.


Even though we are typically confined to the auditory and/or visual channel in virtual groups, there are still at least 10 different delivery modes available to us that we can draw on to enrich the experience for everyone. Here is a brief description of each of these modes.

1. Lecture

  • Typical one-way information delivery.
  • Use to orient and stimulate.

2. Experience

  • Group activity.
  • Off-line partner activity.
  • React to or draw a graphic, picture, or mind map.
  • Draw a mind map.
  • Journal write on a subject or experience.
  • Get up and move or pose in a way that represents …
  • Guided visualization or meditation.

3. Story

  • Tell a story to illustrate or reinforce a point.
  • Tell a story to inspire or orient around a perspective.
  • Have participant share their stories around the topic.
  • Have participants make up a story around an issue or desired outcome.

4. Role play

  • Between you and participant to illustrate an activity.
  • Between you and participant to demonstrate a skill.
  • Between participants to practice a skill.

5. Sharing

  • After an exercise to clarify experience.
  • To share individual experience on a topic.
  • To pole interest or experience in something, i.e., "How many of you …?"

6. Dialogue

  • Dialogue is not something we can make happen, but we can be sensitive to when it’s trying to occur and allow it to unfold between participants for new insights and discoveries.
  • Helping participants identify and release assumptions deepens dialogue.

7. M e t a p h o r

  • What does this image say to you with regard to … ?
  • If this picture could speak, what would it say?
  • What image comes to mind when….?
  • If the image could speak, what would it say?

8. Coaching

  • To brainstorm solutions.
  • To develop a plan.
  • To fine tune performance.
  • To expand perspective.
  • To maintain accountability.

9. Discussion

  • To facilitate communication among participants to deepen, expand, and build knowledge and understanding.
  • To enhance relationships and connection among participants.

10. 3rd Party Sources

  • Guest speaker.
  • Recorded interview with expert, customer, or other stakeholder.
  • Live or recorded panel of experts.

These modes are addressed in more detail in our workbook offered in the Resource section below. We look forward to hearing additional approaches you've found useful in delivering teleclasses and virtual meetings.


Which of these modes would be a stretch for you to apply in your groups? Which one are you willing to experiment with this week? What ideas have I left off the list? Iím interested in hearing your ideas around these delivery modes.  Just reply to this email to send me your comments.

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In the Spotlight
Facilitating at a Distance: The Core Essentials of Teleclass & Virtual Meeting Facilitation

Have you considered offering a teleclass as a more efficient way to deliver training, enhance group learning and generate more income for your business? 

Or, are you working with a distributed team that requires you to design and facilitate virtual meetings?

When done right, Teleclasses and Virtual Meetings (T/VM) are very effective and inexpensive ways to train, collaborate, and problem-solve. But if they aren't effectively facilitated, T/VM's can be a boring waste of time!

Thank you for addressing my specific questions in class and for being genuinely encouraging and inspiring. I feel that you shared a context and a model for growth relevant to each participant. For me, a novice in the area of teleclass facilitation, you provided practical, non-intimidating, clear information on every aspect of the "craft". More importantly, though, you demonstrated the "gift" of facilitation and the deeply personal, authentic commitment that this work is for you. These aspects of your presence I will want to emulate when I start offering teleclasses exploring wellness, holistic health and spirituality topics. Thank you for designing and delivering this class. --Anna D'Andrea--

Remove the fear and uncertainty of teleclass/virtual meeting design and facilitation with this 5-day teleclass series: Leading at a Distance: The Essentials of Teleclass & Virtual Meeting Facilitation, led by Steve Davis, Founder of

This class covers all the elements of T/VM facilitation using a simple, well-organized, and proven experiential approach. This course, that you can take from the comfort of your own home or office, is for anyone who would like to facilitate, manage, teach, mediate, coach, counse, or direct any group using teleconferences in their business.

Learn how to design and run a T/VM that will maximize the use of your group's time and energy. By the end of the 5 days, you will:

  • Know the full spectrum of skills needed to effectively design and facilitate a Teleclass/Virtual Meeting (T/VM) for a wide range of purposes.
  • Experience how to balance interactivity with meeting purpose.  
  • Become familiar with the 10 modes of delivering learning and information in a virtual environment.
  • Know the 10 Critical Strategies to make your T/VM come alive.
  • Learn the 7 Keys to the Inner Game of T/VM Facilitation.
  • And much more..

How the 5-Day Format/Training works...

1. Listen to your class recodings at your leisure.
2. Work through a workbook during the 5 days (about 30 minutes a day of study and field work).

Course Outline...
Here's what you'll be learning and doing during the 5-Day course...

Introduction to Teleclass/Virtual Meeting (T/VM) Facilitation

  • Setting the Stage.
  • Purpose, Benefits and Limitations of T/VM.
  • Attaining Maximal Utility with Minimal Technology.
  • The Teleclass Continuum: Balancing Interactivity and Content with Purpose.
  • 10 Skills Necessary to Effectively Facilitate a T/VM.
    • Attitude
    • Listening
    • Flexibility
    • Compassion
    • Control
    • Presence
    • Energy Sensitivity
    • Humor
    • Voice/Tone
    • Attuning to your audience.

Inner Working of Successful Teleclasses and Virtual Meetings

  • Teleclass/Virtual Meeting Design and Preparation
    • Clarify Expectations and Objectives
    • Anatomy of a T/VM
    • Balance Information and Experience
    • Map Processes to Purpose
  • 10 Modes of Delivery
    • Lecture
    • Experience
    • Story
    • Roleplay
    • Sharing
    • Dialogue
    • Metaphor
    • Coaching
    • Discussion
    • 3rd Party Sources
  • Mistakes to Avoid

10 Critical Strategies to Make Your Teleclasses Come Alive

  1. Redirect to Keep on Target.
  2. Relate and Build Trust to Keep the Energy Up.
  3. Facilitate Intimacy and Leverage Your Time Through Offline Exercises.
  4. Incorporate Experiential Activities
  5. Facilitate Full Participation.
  6. Match Format and Structure to Purpose.
  7. Deal with Challenging Participants and Situations.
  8. Embrace the Unexpected.
  9. Be Comfortable with Silence.
  10. Believe in your Participants.


7 Keys to the Inner Game of Teleclass/Virtual Meeting Facilitation

  1. Facilitate Yourself First
  2. Realize your intention
  3. Facilitate Your Inner Group
  4. Be Present and Feel Your Qi
  5. It's not all about you
  6. Be Transparent-Turn Your Inside Out
  7. Facilitate With a Beginner's Mind
Teleclass/Virtual Meeting Logistics and Your Future as a T/VM Leader
  • Maintaining Momentum Online and Offline
  • Technical Aspects
    • Recording
    • Bridge lines
    • Maestro Confernce
    • Telephone Considerations
    • Website Resources
  • Resource Review
  • Q&A
  • Follow-on support
This course was highly beneficial for me as my organization begins to consider how to deploy virtual training to our workforce. It was 5-hours crammed full of valuable advice, learning, and tips, not only from the course facilitator but also from other participants. Instructors and facilitators of any experience level will find take-aways and reinforcement that will assist them as they deliver and facilitate virtual classes and meetings. --Diane Turk--

5 Free bonuses included with your training...
In addition to the 5-Day training described above, you also receive:

1. Free copy of "Leading at a Distance: The Essentials of Teleclass & Virtual Meeting Facilitation." This 83-page workbook is packed with all you need to know to design, facilitate, and deliver effective T/VM's. Comes complete with a number of checklists, templates, and forms for designing, delivering, and managing your T/VM.

2. Three free tools for instructional design:

  • Instructional Design Checklist.
  • Workshop Design Proficiencies Self-Assessment.
  • Article, "Secrets from the Pros: 5 Master Presenters Share Their Top Techniques."

3. Free access to the MP3 recording of the 5-Day training.

4. Access to Steve for virtual coaching on this subject throughout the week.

Our price for this class is only $119 including the class workbook ($30 value) and a number of checklists. Everything you read about above is included. And, we offer a 100%-satisfaction-guaranteed guarantee.

Steve is a great facilitator and drew upon many modes of delivery and learning to meet the needs of the participants. More than facilitation skills, Steve is reflective and very open to things he could do better and opens the issue up to the group to look for solutions. This is not only an example of modelling good facilitation, it is also a window to his compassionate humanity. Thanks Steve! The workbook was also a great strength of the course. It allowed me to prepare ahead of time and bring my thoughts and questions to the group.
--Kurt Frost--

Self-Guided Real MP3
If you'd like to learn this material at your own pace and on your own schedule, you can purchase the MP3 version of this teleclass complete with the learning guide. You'll be provided with access to recorded offerings of the five-hour teleclass that you can listen to online and follow along in the learning guide is used in the live class. Click here to purchase for $79.

(MP3 Only)

Click here to purchase the
MP3 Version for $79

Self-Guided 5-Day CD Version
The Compact Disk (CD) version comes with all of the self-guided features listed above, together with 5 CD's you'll receive by mail that you can listen to anywhere you have access to a CD player. Click here to purchase for $89.

(CD's and MP3 Only)

Click here to purchase the CD Version for $89

plus $4 Shipping and Handling

Teleclass Workbook Only Option

If you'd like to purchase the workbook and bonuses used in this class as a resource or reference, click here for full details and purchase information. This 83-page workbook is packed with what you need to know to design, facilitate, and deliver effective T/VM's. Comes complete with a number of checklists, templates, and forms for designing, delivering, and managing your T/VM. If you'd like to license this content for your corporate intranet, please contact us to discuss this option. Membership Option

Become a Premium member of and register for this teleclass at half price in addition to a host of other items and benefits. An exceptional value. Click here for details.

I took Steve's class to jumpstart my own initiative of offering both live and tele-workshops to get me from idea to action. Steve's class delivered the answers to questions I had not yet thought of! He has covered all the bases in a way that is outside of the box and extremely thorough. I loved Steve's way of revealing himself to us while delivering his wealth of information.
-- Carla C. Hugo, Life Coach

About Your Instructor

Steve Davis. Steve Davis, M.A., M.S., is an Facilitator's Coach, Infoprenuer, and free-lance human, helping facilitators, organizational leaders, educators, trainers, coaches and consultants present themselves confidently, access their creativity, empower their under-performing groups, enhance
their facilitation skills, and build their business online and offline.

Steve spends most of his time building and running He also publishes a weekly ezine for facilitators called, the Master Facilitator Journal, continues to write ebooks, design teleclasses, and maintain a part-time coaching practice. His breadth of experience spans business, corporate management, engineering, teaching, spiritual psychology, and wellness, offering a pragmatic yet creative coaching foundation. To learn more about Steve, visit his website at

About the satisfaction guarantee

If, for any reason, you are not satisfied with this training, simply email us with a request to refund/credit your credit card in the full amount and we will do so immediately. It's our policy to do this and we honor this in every single case.

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