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The Master Facilitator Journal | Issue #0028 | November 20, 2001
7,400 Subscribers


Relating Skill

Acknowledge, Support and Validate.

Give these gifts to participants and watch them blossom.


The Point?

Our culture is obsessed with the negative. Strangely, it seems that put downs and negative thinking are considered "realistic" in our culture, while support, praise, and  encouragement are often considered insincere or manipulative. What an insane world we live in! 

Maybe we revel in the mistakes of others to save us from aspiring any higher ourselves or from taking responsibility for our own shortcomings. As a facilitator, one of your major roles is to introduce alternative programming to your small group culture. This alterative entails support, praise, and encouragement.  Almost everyone is hungry for this supportive energy and  blossom when they receive it. 

So seek opportunities to deliver supportive feedback to enliven and empower your group, as long as it is sincere. You obviously wouldn't want to acknowledge counterproductive behaviors. Use acknowledgment to incite behaviors that support group effectiveness, praising behaviors such as risk-taking, being real, deep sharing of truth, supporting other group members, etc. This will lead the group to higher levels of functioning and increased ability to self-facilitate.


Example

Here are some examples of supportive statements a facilitator might use with participants:

"Thanks very much for sharing that Sue. It took a lot of courage for you to do that."

"Joe, I love the way you just gracefully brought the group back on task. That just goes to show that we all have the power to facilitate this group. Thanks for modeling that for others."

"Very well put Sally, I couldn't have said it better myself."

"I just want to acknowledge all of you for your willingness to do this work (to improve your group process). I know it's not easy and it's a rare group of individuals that are up to the task. Well done!"

"Bill, thanks for taking notes today, I really appreciate it."

"Jill, thanks for showing us an example of enlightened leadership. You're a fine example of a facilitative leader."

Action

Your assignment this week is to practice giving praise, acknowledgement, and support to three different people, whether you think they need it or not. Iím interested in hearing what happens for you. Please email me. I'd love to hear about it!


cartoon image of a talking man.

Reader Survey 
What body language ques do you watch for when leading groups, and how do you interpret and use then in your role as a Facilitator? 

We'd appreciate your thoughts on the above question or anything you know about body language that might be valuable for other readers to know about. We may use your responses as a resource for future issues of the journal or for other works.  All those who respond will be sent the entire collection of responses. Thanks so much for your consideration of my request.

Thanks for your help in making the Master Facilitator Journal the best facilitation resource site on the web!


Skill Related Resource
30 Days to a Happy Employee : How a Simple Program of Acknowledgment Can Build Trust and Loyalty at Work
, by Dottie Bruce Gandy

People leave jobs because they don't feel respected
. It's not more money, bigger offices, better benefits, or flextime. Recent surveys reveal that the number one reason employees quit their jobs is that they don't feel valued on a human level. Growing employment opportunities and the lure of Internet companies have brought this problem to near crisis level. Now, Dottie Gandy, a former regional director with the Franklin Covey Company, provides a simple, principle-based solution that will work to solve the problem in any business. In this clear, straightforward book, she gives us a step-by-step plan that managers can implement immediately and which yields compelling results, including:


If you know someone who might benefit and enjoy this newsletter, please send this link to a friend.


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About the Author: 
Steve Davis is a Business and Life Coach facilitating others to reach  their full potential in their business and personal lives. Please email your stories, comments, suggestions, and ideas. Or call me at 800-216-3854. I'd love to hear from you. If you find this newsletter helpful, please forward it to your friends. Thanks for reading! 


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A personal note from Paul Bauer, Author of Dream-Minder and 
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Dear Reader,

You have capacities and talents within you that can change your life, alter your destiny, and make this world a better place to live for our children. How do I know this? Because every person comes into this life with a purpose and unique tools to accomplish that purpose. It's not a question of "Do you have these talents and capacities within you?", it's a question of how you choose to notice them and use them to create your destiny and truly LIVE your LIFE's Dreams (NOT JUST GOALS).

The key, my friend, is a willingness to look within yourself and find your brightness - your special qualities - and put them to good use day to day. There's an old proverb that says:

"Even the longest journey begins with the first step"

I challenge you to make today a turning point, a defining moment in your life.
If you allow the brilliance and genius within you to spring forth, your life will take on new meaning and impact - for yourself and for your world. If you've read this far, my friend, you're ready to re-discover your truth and the REAL you.

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How do I begin?

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Thank you for reading this issue of the Master Facilitator Journal.  Look for your next issue on November 27, 2001. 

 

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