Master Facilitator Journal | Issue #0252, April 18 2006 ....

Dear friends,

As we move deeper into the information age, it's likely that many of those whom you facilitate, train, and lead will be knowledge workers to some degree. Using conventional approaches to manage knowledge workers does not work all that well. Many of the challenges you are likely to face in groups will have to do with a new dynamic that requires leaders to use a more Facilitative or Coaching approach in their leadership.

In his book, Masterful Coaching, Robert Hargrove talks about the importance of being a "thinking partner." In this age where thinking and information are the coin of the realm, a "thinking partner" may be the most appropriate role a leader can play. This week's article, "Triple Loop Learning," introduces this model as described by Hargrove to lead people beyond empowerment to transformation.

FacilitatorU News

Are you ready to make the leap from conventional teaching to the skills, attitudes, and practices necessary to create and facilitate a learning environment? Join the "Becoming a Learning Facilitator" Teleclass offered during the week of May 22nd. Please see details at the end of this issue.

Have a great week!

Steve Davis


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The Point

Triple Loop Learning
Moving from results to transformation

Group Process Skill

You can't manage knowledge workers.
~Peter Drucker

As Peter Drucker's quote implies, managing knowledge workers only holds them back. As we move deeper into the information age, it's likely that many of those whom you facilitate, train, and lead will be knowledge workers to some degree. There has to be a more empowering way to lead those whose work we may never understand.

In his book, Masterful Coaching, Robert Hargrove talks about the importance of being a "thinking partner." In this age where thinking and information are the coin of the realm, a "thinking partner" may be the most appropriate role a leader can play. Defaulting to old habits of command and control, or even managing for results, will simply hold many people back in the information economy.

To assist you in becoming a "thinking partner," Hargrove introduces the "triple loop" learning model which distinguishes between "incremental learning" (single-loop), "reframing" (double-loop learning), and "transformational learning" (triple-loop). These distinctions are important to group leaders seeking to not only empower people to achieve more, but to transform who they take themselves to be.

Much of the work leaders do takes place at the incremental level, that is helping others to learn new skills and take more effective actions. Sometimes they work at the level of reframing, challenging their people to reshape their patterns of thinking. Seldom do leaders, however, work with their people at the transformational level, creating a shift in context or point of view about themselves. Hargrove articulates the goal of transformational learning as follows:

Transformational (Triple-Loop) Learning involves transforming who we are by creating a shift in our context or point of view about ourselves. This is what I refer to as "stepping into a parallel universe." Something that we thought and felt (and had manifested in our behavior) has come into question. We may feel exhilarated, stunned, shocked, humiliated, disoriented, and/or depressed at points during this process. The change may happen gradually or all of a sudden. But in this particular context, we will never be the same (there are other contexts by which we operate and which are still open areas for exploring assumptions, etc.).


To take advantage of triple loop learning when working with individuals or groups, Hargrove recommends asking yourself the following three questions:

1. Does the person need to switch a way of being or role, perhaps becoming a leader instead of a manager?

2. Does the person have ways of thinking that are leading to an ability to solve the problem or to misfired actions?

3. Does the person need a tip on how to do the same thing better?

Where can you employ the triple-loop model in your work? Is there a situation right now where you're stuck in one loop? How might you reframe the situation or change your definition of self? I look forward to your comments, insights or feedback about this article - just click reply and type them directly into this email.


Masterful Coaching, by Robert Hargrove

I found Hargrove's book inspiring, insightful, and useful. I had read his first book - which was pivotal for me in creating my own coaching business-- and have found that he has taken this work to another level-a very compelling, as well as easy read. The two parts that I found most applicable to my own coaching clients were his step-by-step approach to coaching executives and the part on creating a "laboratory" that fosters collaboration within a group. I was able to bring these principles to a client who was wowed by what we were able to generate for her business. I would recommend this book to any coach, internal and external to a company, as well as to any leader who wants to create an "impossible future."
--Jeff Griffin--

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In the Spotlight

Attention facilitators, trainers, and teachers...

Are you ready to make the leap from conventional teaching to the skills, attitudes, and practices necessary to create and facilitate a learning environment? 

Adults don't want to be "taught" anymore. They got enough of that in school. Find out how to
"co-create" content and learning with your participants in this highly interactive, five-day teleclass.

Are you stumped when it comes to engaging your people in trainings?

Are you wondering why your students, don't want to get involved?

Are you tired of trying to teach those who don't want to learn?

Get re-energized as a teacher and trainer in this 5-day teleclass and Become a Learning Facilitator, led by Steve Davis, founder of

This course is for facilitators, trainers, teachers, and coaches who want to delivery relevant, engaging, experiential training for groups in a way that's fun, engaging, and interactive, and you'll take it from the comfort of your own home or office.

I became inspired and awakened to a new possibility. It's a possibility that instead of being a teacher, I discovered that I am very passionate about facilitating learning. This is what I am fundamentally all about, and I was turned on by the conversation, the facilitation, the tools and the community of learners that were present.
--Annie Hammond, Life Coach

Learn how to Facilitate Learning in a way that is fun, impactful, and memorable. By the end of the 5 days, you will:

  • Renew your passion for teaching and training.
  • Know new ways to get your students excited about learning again.
  • Know how to listen for, encourage, and nurture what's important to them.
  • Learn to package your material in a way that better relates to your students.
  • Learn to connect with your students in a way that's rewarding for you both
  • Become a better listener and communicator.
  • Release the burden of trying to "make" learning happen in your classroom.
  • Collaborate and learn from a community of your peers, who are all passionate about empowering groups.
  • And much more..
This teleclass not only delivered facilitation techniques and information, it also aroused in me a new awareness of why I want to teach, train, mentor, and facilitate. Steve taught us how to sow seeds in people's hearts that can grow and sustain resourcefully and powerfully. The class has added a value to my coaching and my life. Thank you! --Bonnie Chan, Business Coach

How the 5-Day Format/Training works...

1. You dial into your class every day for 5 days (Mon-Fri) for a 60-minute focused training segment using a telephone conferencing bridge.
2. You work through a 50-page learning guide during the course (about an hour a day of study and field work) which you complete by Friday, or sooner if you wish.
3. You will have the opportunity to discuss issues on the subject matter with the instructor and your classmates via an online listserve during the course.
4. During the week, you may access the instructor via email for help or situational questions.

Training Agenda...

Here's what you'll be learning and doing during this course...

Exploring the Landscape of Learning

- What is "Learning?" Who Learns? Who teaches?
- Review distinctions between Teaching, Training, Mentoring, Coaching, and Facilitating
- The Content/Process Paradox

Changing the Paradigm
- Shift from Director to Guide
- "Ability to do" vs. Info delivery
- Shifts for students and for teachers
- Relating to shifts in worldviews
- From curriculum development to needs assessment

Becoming a Learning Facilitator
- Characteristics
- Core Values
- Inner Shifts Required
- Methods
- Tools and Tactics

Learning Models
- Temperaments
- VAK Attack
- Learning Cycle
- Multiple Intelligences
- Habit Model
- Brain-Based Learning
- Communities of Practice
- KOLB Learning Cycle
- Instructional Events
- The Art of the Question
- Open Space Technology


The cost of this training is $89. Everything you read about above is included. And, we offer a 100% satisfaction guarantee.

Also included with your training...

In addition to the training described above, you also receive:
- Content rich 50-page Student Learning Guide
- RealAudio version of the training.

Steve's relaxed and personable style lend credence to his message. His delivery is strong and the materials that he has collected are an asset to be treasured by anyone who is in the business of training or making presentations. The classes were easy to attend and very thorough. Given a chance, I would like to do it again. --Robert Brannan, Eldercoach


May 17th-21st, 2006, 10:00 AM Pacific, 1:00 PM Eastern (NY Time), one hour each day.


Immediately upon completion of your registration, you will receive an email with instructions to access the phone bridge, listserve, and teleclass workbook.


Click here to register
Register by May 5th for only $79

Self-Guided 5-Day Real Audio Version
If you'd like to learn this material at your own pace and on your own schedule, you can purchase the real audio version of this teleclass complete with the learning guide. You'll be provided with access to recorded offerings of the five-hour teleclass (5 hours total) that you can listen to online and follow along in the learning guide is used in the live class. Click here to purchase for $69.


Click here to purchase the
Real Audio Version for $69

Self-Guided 5-Day CD Version
The Compact Disk (CD) version comes with all of the self-guided features listed above, together with 5 CD's you'll receive by mail that you can listen to anywhere you have access to a CD player.


Click here to purchase the CD Version for $79

plus $4 Shipping and Handling

One-Day Live Version

Interested in a one-day "live" version of this class offered to your group? Contact us to discuss options.

This teleclass held my attention, kept me thinking, and gave me inspiring ideas and tools that I look forward to using in my next workshop. --Sherry Leblanc, Executive Life Coach

The Learning Facilitator course gave me a new perspective in how I will approach my training. The idea of co-creating with my students is very energizing and I look forward to taking new risks in the future. --Marsha Benedetti, Education Resources Coordinator


About the satisfaction guarantee

If, for any reason, you are not satisfied with this package, simply email us with a request to refund/credit your credit card in the full amount and we will do so immediately. It's our policy to do this and we honor this in every single case. (Why? Because we are sensitive to the fact that you are buying an e-course/product from us and we feel that if this package isn't EXACTLY what you expected or wanted, that you should be able to get 100% of your money back. This policy completely removes the buying risk for you and keeps our customer-satisfaction rates extremely high.) Membership Option

Become a member of premium member and receive this self-guided teleclass at half price in addition to a host of other items and benefits. An exceptional value. Click here for details.

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