Master Facilitator Journal | Issue #0240, January 24, 2006 ....

Dear friends,

As group facilitators, trainers, and leaders, our memories are one of the most important tools we have. I know, we all love to brag about how lousy our memories are. But in truth, your memory works great if you just know how to use it. Remembering key parts of your presentations in front of your groups and remembering participant's names are two areas where great memories come in very handy.

This week's article, "What's Your Name Again?" submitted by National Memory Trainer Tom Weber, provides some simple memory tips and insights to help us remember those things most important to group leaders--the names of their participants and key elements of their presentations.

Tom will also be our guest at the next expert teleseminar, "I'm sorry, what's your name again?"
coming next Thursday, February 2nd at 1:00 PM Eastern. See details after the article.

The Improvisational Facilitator Returns
. Sue Walden and I will be leading another session of the 5-day teleclass, "The Improvisational Facilitator," the week of February 27th. This class always receives rave reviews. We'll present powerful, practical improv techniques you can use to immediately enhance your facilitation, training, and group leadership skills. This class is very interactive and uses many innovative experiential activities that will surely surprise you. Register by February 15th for a $10 discount. Click here for details.

Have a great week!

Steve Davis


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The Point

What's Your Name Again?
Practicing techniques to remember key elements of your presentation and participants

Self Facilitation Skill

You're at an event and a prospective client you have been hoping to work with for a while introduces herself. You shake her hand and no sooner does the handshake than - whoops! Her name vanishes into thin air. You could not remember the name if somebody paid you. Frustrating? Embarrassing?
Costly? Yes, yes, and yes. Let's explore the reasons and resources to eliminate this and other memory challenges.

Dale Carnegie, in his all-time bestseller How to Win Friends and Influence People, says, "the sweetest sound in the world is the sound of a person's own name." Even though most professionals recognize this, it is undeniable that most people are plagued with forgetting names at one time or another. How could something so simple be so tough?

T he top reason for memory challenges is that most professionals have never learned how to train their recall abilities. Everyone has the ability to make huge improvements in his or her recall ability. Rather, it is a "trained" and "untrained" memory. Your recall is not a talent - it's a
skill that can be learned and improved.

If you want to improve your recall of important client information, points to cover in presentations, answers to objections, technical information, and other critical data, try some of the simple strategies below to improve your memory skills.


Remembering Names

1. Slow down and listen. Names that you forget immediately you never heard at all. The first 15 seconds of a relationship are the most critical - so when meeting someone new, make sure to stop, clear your mind, and invest a few seconds just paying attention. It saves time and frustration.

2. Repeat the name aloud...two or three times. Do not overdo it, but when someone says her name is Mary, for example, introduce yourself by saying: "Mary?" Then you will know you heard it correctly. "Nice to meet you Mary." Be conversational but conscientious about your introductions. Using somebody's name within the first few seconds of you meeting locks the name into your mind - plus it makes a great first impression.

3. Use images. Your memory operates visually, so try turning an abstract name into a clear picture. For example, the name "Jay" can be visualized as a blue jay. "Jane" can become chain, and "Tom" can become a tomcat or turkey. With just a little imagination, nearly any name can be visualized clearly.

Perfect Presentations

1. Do not try to "memorize" a presentation word for word. Stress is the number one killer of memory, and communicating information is stressful enough for most of us without worrying about the occasional misplaced "and" or "the."

2. Do prepare properly. Decide upon a few key points that are relevant, and then in an order that makes sense. A rough outline in bite sized pieces is much easier to commit to memory than tons of details.

3. Most important, whatever your topic or preparation level, do your best to relax, be yourself, and have fun. 93% of communication is nonverbal, so take the focus off "What do I say next?" and connect with your audience. It makes your information much easier for you to recall and much more interesting to your audience.

Long-tern Storage

Any information that needs to be retained for longer than a few minutes needs to be reviewed using spaced repetition. Use the "one hour, one day, one week" system. This means that when you learn something you want to lock in long tern, you must review it within the first hour (while it is still fresh in your mind), once again a day later (to refresh your memory), and then again within about a week (to lock it in).

About the Author. National Memory Trainer Tom Weber has taught thousands of professionals and students how to turn their memory into a powerful tool. Today, he will be teaching us how to remember names, his most requested topic. Professional, dynamic, and witty, Tom knows what it takes to connect with an audience. His clients span virtually every industry and include such companies as American Express, State Farm, Baird & Warner, ReMax, Harley-Davidson, and Wells Fargo. Visit Tom's webiste at


Try these memory tips each time you meet someone this week or in your next presentation. Let me know how it works for you.

Facilitation Expert Tele-Seminar

I'm sorry, what's your name again?
Foolproof Techniques for
Remembering People's Names

Featuring Tom Weber, national memory trainer, author, and speaker

"Just-in-Time" Learning

As group facilitators, trainers, and leaders, by definition, we work with "groups" of people. Remembering a number of people's names in groups is one of the most basic skills required to build and maintain trust, credibility, and respect with your audience. Yet this seems to be one of those skills nearly everyone has trouble with. Here's an opportunity to spend an hour with an expert in this area and learn what it takes to remember people's names once and for all. Join us for this live, one-hour tele-seminar with National Memory Trainer, Tom Weber and Steve Davis on Thursday, February 2nd at 1:00 PM EST (NY Time). Some of the points we'll discuss are...

Why is it that people always remember a face but not a name?
What is the language of memory, and how can we use this language to our advantage?
On your CD, "Winning the Name Game", you say that the starting point for your training is the acronym FIG. Can you explain this to us.
Why is action and emotion essential for remembering?
You say there are six steps to remembering a name. Could you describe each of them to us?
You speak about using introductions tactfully. What do you mean by this?
You mention on your CD that most of the time, upon meeting someone, we transition immediately into some sort of conversation, how is this detrimental to remembering that individual's name?
I understand you suggest that we turn names into pictures. Can you give us an example of this?
What is a 'chain of visualization' and why is it important?
You also speak about review and conclusion. Why is this so necessary and important?


Free 7-day audio mini course. A free preview to Tom and Eric's program "Winning The Name Game"

This seminar is free to members.
Click here
to view features and benefits of membership.

Click here for details about this interview and registration.


Winning the Name Game.

It has been said that the sweetest sound to anyone is the sound of their own name, and it's so true.
Yet this is a skill many people struggle with. It is not because you were born with or without the ability to remember names. The fact of the matter is, no one has ever taught you HOW to remember names.

"Winning the Name Game" is a proven, easy, fun and guaranteed way to stop the embarrassment of forgetting a name. Click here to check out a great offer on this book and CD self-guided training program.

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In the Spotlight

The Improvisational Facilitator

It's easier than you think...your life is already an improv!

Learn improv techniques to become a more effective facilitator, trainer, and group leader

February 27th-March 3rd, 2006, 10:00 AM Pacific, 1:00 PM Eastern (NY Time), 75 minutes each day.

A week after the course I have found myself talking about and actually using the techniques taught! The experiential based learning really worked for me and I learnt whilst having fun – always a good way to retain new learnings. The course has provided me with a toolkit of great techniques to improve my own facilitation, as well as some enjoyable exercises to use with delegates. I have nothing but praise for both Sue and Steve, who walked their talk with their own facilitation skills – they simply flowed through the course with grace and intelligence. The content, the materials and the facilitators is 5 star stuff and I highly recommend it to any facilitator.
--Amanda Alexander, Coach and Founder of

Click here for details and registration

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