Facilitator Journal | Issue #0240, January 24, 2006 ....
facilitators, trainers, and leaders, our memories are one of the
most important tools we have. I know, we all love to brag about
how lousy our memories are. But in truth, your memory works great
if you just know how to use it. Remembering key parts of your presentations
in front of your groups and remembering participant's names are
two areas where great memories come in very handy.
This week's article, "What's Your
Name Again?" submitted by National Memory Trainer
Tom Weber, provides some simple memory tips and insights to help
us remember those things most important to group leaders--the names
of their participants and key elements of their presentations.
will also be our guest at the next expert teleseminar, "I'm
sorry, what's your name again?"
coming next Thursday, February 2nd at 1:00 PM Eastern. See details
after the article.
The Improvisational Facilitator Returns. Sue Walden
and I will be leading another session of the 5-day teleclass, "The
Improvisational Facilitator," the week of February 27th. This
class always receives rave reviews. We'll present powerful, practical
improv techniques you can use to immediately enhance your facilitation,
training, and group leadership skills. This class is very interactive
and uses many innovative experiential activities that will surely
surprise you. Register by February 15th for a $10 discount. Click
here for details.
Have a great week!
here for details
here for details
Your Name Again?
Practicing techniques to remember key elements of your presentation
You're at an event
and a prospective client you have been hoping to work with for a while
introduces herself. You shake her hand and no sooner does the handshake
than - whoops! Her name vanishes into thin air. You could not remember
the name if somebody paid you. Frustrating? Embarrassing?
Costly? Yes, yes, and yes. Let's explore the reasons and resources to
eliminate this and other memory challenges.
Dale Carnegie, in his all-time bestseller How to Win Friends and Influence
People, says, "the sweetest sound in the world is the sound of a
person's own name." Even though most professionals recognize this,
it is undeniable that most people are plagued with forgetting names at
one time or another. How could something so simple be so tough?
T he top reason for memory challenges is that most professionals have
never learned how to train their recall abilities. Everyone has the ability
to make huge improvements in his or her recall ability. Rather, it is
a "trained" and "untrained" memory. Your recall is
not a talent - it's a
skill that can be learned and improved.
If you want to improve your recall of important client information, points
to cover in presentations, answers to objections, technical information,
and other critical data, try some of the simple strategies below to improve
your memory skills.
1. Slow down and
listen. Names that you forget immediately you never heard at all.
The first 15 seconds of a relationship are the most critical - so when
meeting someone new, make sure to stop, clear your mind, and invest a
few seconds just paying attention. It saves time and frustration.
2. Repeat the name aloud...two or three times. Do not overdo it,
but when someone says her name is Mary, for example, introduce yourself
by saying: "Mary?" Then you will know you heard it correctly.
"Nice to meet you Mary." Be conversational but conscientious
about your introductions. Using somebody's name within the first few seconds
of you meeting locks the name into your mind - plus it makes a great first
Your memory operates visually, so try turning an abstract name into a
clear picture. For example, the name "Jay" can be visualized
as a blue jay. "Jane" can become chain, and "Tom"
can become a tomcat or turkey. With just a little imagination, nearly
any name can be visualized clearly.
not try to "memorize" a presentation word for word.
Stress is the number one killer of memory, and communicating information
is stressful enough for most of us without worrying about the occasional
misplaced "and" or "the."
2. Do prepare
Decide upon a few key points that are relevant, and then in an order that
makes sense. A rough outline in bite sized pieces is much easier to commit
to memory than tons of details.
3. Most important,
whatever your topic or preparation level, do your best to relax, be yourself,
and have fun.
93% of communication is nonverbal, so take the focus off "What do
I say next?" and connect with your audience. It makes your information
much easier for you to recall and much more interesting to your audience.
Any information that
needs to be retained for longer than a few minutes needs to be reviewed
using spaced repetition. Use the "one hour, one day, one week"
system. This means that when you learn something you want to lock in long
tern, you must review it within the first hour (while it is still fresh
in your mind), once again a day later (to refresh your memory), and then
again within about a week (to lock it in).
the Author. National
Memory Trainer Tom Weber has taught thousands of professionals and students
how to turn their memory into a powerful tool. Today, he will be teaching
us how to remember names, his most requested topic. Professional, dynamic,
and witty, Tom knows what it takes to connect with an audience. His clients
span virtually every industry and include such companies as American Express,
State Farm, Baird & Warner, ReMax, Harley-Davidson, and Wells Fargo.
Visit Tom's webiste at www.deliverfreedom.com.
Try these memory
tips each time you meet someone this week or in your next presentation.
know how it works for you.
sorry, what's your name again?
Foolproof Techniques for
Remembering People's Names
Tom Weber, national memory trainer, author, and speaker
As group facilitators,
trainers, and leaders, by definition, we work with "groups"
of people. Remembering a number of people's names in groups is one
of the most basic skills required to build and maintain trust, credibility,
and respect with your audience. Yet this seems to be one of those
skills nearly everyone has trouble with. Here's an opportunity to
spend an hour with an expert in this area and learn what it takes
to remember people's names once and for all. Join us for this
live, one-hour tele-seminar with National Memory Trainer, Tom Weber
and Steve Davis
on Thursday, February 2nd at 1:00 PM EST (NY Time).
Some of the points we'll discuss are...
Why is it that
people always remember a face but not a name?
What is the language of memory, and how can we use this language
to our advantage?
On your CD, "Winning the Name Game", you say that the
starting point for your training is the acronym FIG. Can you explain
this to us.
Why is action and emotion essential for remembering?
You say there are six steps to remembering a name. Could you describe
each of them to us?
You speak about using introductions tactfully. What do you mean
You mention on your CD that most of the time, upon meeting someone,
we transition immediately into some sort of conversation, how is
this detrimental to remembering that individual's name?
I understand you suggest that we turn names into pictures. Can you
give us an example of this?
What is a 'chain of visualization' and why is it important?
You also speak about review and conclusion. Why is this so necessary
7-day audio mini course. A free preview
to Tom and Eric's program "Winning The Name Game"
seminar is free to FacilitatorU.com members.
Click here to view features and benefits of membership.
for details about this interview and registration.
the Name Game.
It has been said that
the sweetest sound to anyone is the sound of their own name, and it's
Yet this is a skill many people struggle with. It is not because you were
born with or without the ability to remember names. The fact of the matter
is, no one has ever taught you HOW to remember names.
Name Game" is a proven, easy, fun and guaranteed way to stop the
embarrassment of forgetting a name. Click
here to check out a great offer on this book and CD self-guided
Would you like to republish this or other articles from the journal? You
are free to do so providing you follow these guidelines.
easier than you think...your
life is already an improv!
improv techniques to become a more effective facilitator,
trainer, and group leader
February 27th-March 3rd, 2006, 10:00 AM Pacific, 1:00 PM Eastern
(NY Time), 75 minutes each day.
A week after the course I have
found myself talking about and actually using the techniques taught!
The experiential based learning really worked for me and I learnt whilst
having fun – always a good way to retain new learnings. The course
has provided me with a toolkit of great techniques to improve my own
facilitation, as well as some enjoyable exercises to use with delegates.
I have nothing but praise for both Sue and Steve, who walked their talk
with their own facilitation skills – they simply flowed through
the course with grace and intelligence. The content, the materials and
the facilitators is 5 star stuff and I highly recommend it to any facilitator.
--Amanda Alexander, Coach
and Founder of CoachingMums.com--
here for details and registration