Out Brush Fires...
to intervene in
difficult group situations
how to effectively
intervene when things
heat up in your groups
January 23rd - 27th, 2006, 10:00 AM Pacific, 1:00 PM Eastern
one hour each day.
Do non-stop talkers, silent groups or dramatic conflicts ever knock
your meetings off track? These meeting situations take a toll on a group’s
ability to work together and cost time and money. This 5 hour teleclass,
taught by Dee Kelsey and Pam Plumb, authors of Great Meetings! Great
Results, will increase your ability to know when and how to intervene
effectively in difficult situations to get your meetings back on track.
You will find the course Putting out Brush Fires: Intervening in Difficult
Situations to be highly interactive. Each class
includes a short content presentation, discussion, demonstration, participant
exercise, debrief, and discussion of application. This course if for
anyone who facilitates, manages, teaches, mediates, coaches, counsels,
directs any group.
Benefits to you for participating
in this Training...
your ability to know when and how to intervene in difficult situations.
2. Get practice and coaching on your intervention skills to internalize
your ability to intervene.
3. Gain confidence to manage challenges with ease so your meetings will
be more productive and more fun.
4. A chance to work through the specific kinds of issues you face with
5. Collaborate and learn from a community of your peers, all passionate
about empowering groups.
the Training works...
1. You dial into your class every day for a 60 minute focused training
segment using a conferencing bridge.
2. You work through a learning/resource workbook which accompanies the
class including practice assignments after each session.
4. You will have the opportunity to discuss issues on the subject matter
with your classmates via a listserve during the course.
5. You have access to the instructors via email for help on specific
Out Brushfires Training Agenda...
Here's what you'll be learning and doing during the course...
Day one: Introduction to each other and the course
What is a “brush fire”?
Why does intervention matter?
are our values for framing interventions?
two: Know yourself and assess the situation
- Staying grounded
in the face of difficult situations
- Gaining insight
into your personal reactions to brush fires
- Knowing how
to get and stay grounded
- Assessing the
of the Great Meetings! Intervention model
- What to
look for when considering an intervention
- What questions
to ask to determine if an intervention is needed
three: Step into the situation: interrupting
- Different ways
as one key tool
and personal frames on interrupting
- The Art
of the technique to your own situations
Four: Step into the situation: other intervention options
- Review of Intervention
- Examples of
- Choosing the
- Choosing the
right level of intervention
of the techniques to your own situations
Five: Help the group move on and prepare to prevent difficulties
- Moving on from
what the group needs
- Good preparation:
essential to preventing difficulties
- Parking lot
- Questions and
- Wrap up and
included with your training...
In addition to the training described above, you also receive:
1. A downloadable version of the book, Great Meetings! ($25 value) and
a 20-page workbook to serve as resources in the future ($15 value)
2. Free access to the RealAudio version of the training ($69 value).
3. Articles and resources around using Improv in leadership and facilitation:
- Steps for
negotiating conflict in a group.
- Meeting Assessment checklist: Questions to ask during the client
The full cost of training/access is only $99 including the free items
( worth $109) listed above. Everything you read about above is included.
And, we offer a 100%-satisfaction-guaranteed guarantee.
January 23-27, 2006, One hour each day, Monday through Friday,
10:00 AM Pacific, 1:00 PM Eastern (NY Time).
Immediately upon completion of your registration, you will receive an
email with instructions to access the course and free article bank.
This course is limited to 20 individuals on a first come basis.
Early registration discount.
Register by January 15th for only $89.
Click here to register
Become a member of FacilitatorU.com premium member and register for
this teleclass at half price in addition to a host of other items and
benefits. An exceptional value. Click
here for details.
in a one-day "live" version of this class offered to your
us to discuss options.
Dee Kelsey. Dee has been
facilitating groups since her teenage years. She turned her early interests
into more formal work both as a trainer and personnel representative
at Hewlett Packard and as a mediator and trainer of mediators for the
city of Palo Alto, California. In addition to her work with Great
Meetings! Inc, she has been principal of Dee Kelsey and Associates
since 1985. She has worked nationally to provide organizational development,
facilitation, process consultation, mediation, and training services
to hundreds of clients ranging from small work groups to large corporations.
About Pam Plumb. Pam discovered
during her years as a City Councilor and Mayor of Portland that effective
meeting planning and facilitation made a big difference in meeting outcomes
In 1991, she created Pamela Plumb & Associates which serves a wide
range of non-profit organizations, businesses and government organizations
with process design, facilitation, training and organizational development.
She is known internationally for her process work and training in municipal
About the satisfaction
If, for any reason, you are not satisfied with this package, simply
email us with a request to refund/credit your credit card in the full
amount and we will do so immediately. It's our policy to do this and
we honor this in every single case. This policy completely removes the
buying risk for you and keeps our customer-satisfaction rates extremely