Master Facilitator Journal | Issue #0142 | March 2, 2004 | 8,000 Subscribers...

Dear friends,

e try to address "Intervention" skills regularly in this journal as this is a difficult skill to master and looking at different models and strategies can be useful. Just the other day, one of our dear readers, Phil Jones, shared a very simple intervention technique with me that he developed in this efforts to find the simplest and easiest way to teach people to intervene. We review this simple technique in this week's article, "Hold it." We hope you try it out and let us know how it works for you.

Also, I'm excited to invite you to a rare opportunity to spend one-hour with acclaimed author and internationally recognized professional intuitive,
Penney Peirce. She'll be my guest host for our first Facilitation Micro-Skills Tele-Seminar this Thursday, March 4th from 1:00-2:00 PM EST (NY Time). Penney is the author of "The Intuitive Way,"and several other books on Intuition and we're thrilled to have her with us. Join us to further develop your intuitive skills--one of our greatest assets as facilitators. If you can't make the call, that's OK, a recorded version will be available to those who register. And as a special bonus, we're excited to be able to offer all registrants with a one-hour pre-recorded interview with Ken Wilbur by Anna Dargitz on the proficiencies required of the Advanced Communicator. Click here for details.

If any of you have any interesting stories or experiences about facilitation, group process, work groups, team building, training, etc. that might interest our readers, please email them to us.

Have a great week!

Steve Davis

Facilitator News

Interested in joining our Group Facilitation Listserve? Share ideas, questions, and advice on group facilitation with your peers. If you'd like to join, please click here and send to subscribe to the list.

New Master Worker Ebooklet. Check out this ebooklet and bonuses that address the foundational skills or "core competencies" that enable one to excel in the 21st century workplace. Click here for details.

Next Appreciative Inquiry Teleclass starts March 17th. Please see details at the end of this issue. Also, click here to view our schedule of teleclasses or click here to view our other resources offered at Facilitator Profiles ebook is in progress. If you're interested in being featured in this book, please send us a blank email to receive details.

Intervention Skill
Hold it!
Learn this basic strategy to interrupt and realign your groups.
The Point

Periodically, we talk about the facilitation skill of "Intervention" in this journal, but perhaps not enough. This can be a difficult skill to master and looking at different models and strategies can be useful. Particularly since some approaches may be more attractive to some of us than others.

On that note, one of our dear readers, Phil Jones, recently shared a very simple intervention technique that he developed in his efforts to find the simplest and easiest way to teach people to intervene. He believes that his technique works
in 80% of the typical intervention opportunities that arise in groups.

He calls his approach the "Hold It" technique, which he developed while once viewing a meeting training video. He noticed that the most effective intervention he saw was a participant raised their hand and quietly said, "Hold it" to someone about to interrupt. That was enough to allow the speaker to finish, the group to realize the leader was managing the process, and the group to engage fully into the listening role. He then just applied the same simple technique to the most common behavioral problems in meetings.


Here's a table Phil developed that addresses the most common issues requiring intervention in group process, and the associated "Hold it" intervention you can apply to each situation.


Hold It
Letís get back on track.
Hold It
Letís give Judy a chance to finish. I want to understand what Judy is saying first.
Hold It
Letís hear from a few of the others.
Hold It
Letís refocus on what we want and the next best step from here.
Hold It
I am losing the point here, could you please summarize.
Bogged down, circles
Hold It
Letís summarize--the goal, the views stated so far, and then the next best step.
Side conversation
Hold It
Lets all focus on one thing at a time. Can you write your thoughts down and share them next.
Hold It
Letís hear from Bill. What do you think Bill. How do you feel Bill.
Personal attacks
Hold It
Letís keep to the issue and stay away from personal attacks.
Unsubstantiated opinion
Hold It
I want to understand John. Could you give us some of the reasoning behind that point. Letís keep facts and opinions separate here.
Strong input from several participants
Hold It
This is an issue with strong views. Letís be rigorous in really listening and giving all a chance to state their point. Please write down your thoughts until it is your turn to speak.

Source: Phil Jones at


Experiment with the "Hold it" intervention approach this week in your meetings, trainings, and groups. Let us know how it worked for you. Please
email us your comments and thoughts on this topic.
Facilitation Expert Series

Facilitation Micro-Skills Seminar. Featuring Penney
Peirce, Author of the "Intuitive Way," professional "expert intuitive.

Attend this one-hour teleclass with Steve Davis and Penney Peirce where we'll discuss the use of Intuition as a Facilitator on Thursday, March 4th at 1:00 PM EST (NY Time). Some of the questions we'll discuss are...

What is the source of intuition?
Why do some of our intuitions not pan out as we think they will?
What causes distortion or inaccuracy in our intuition? How can you tell if you're just making up an answer?
How do you see the difference between an emotional decision and an intuitive one?
How does intuition operate in our different perceptual channels, i.e. mental, emotional, sensate?
What can we do to cultivate our ability to receive and use our intuition?
How can facilitators employ intuition in their work?
Is there a specific technique that works to help us trust our intuition?
Bring your questions and get them answered.

Bonuses! Attendees also receive
a one-hour pre-recorded interview with Ken Wilbur by Anna Dargitz on the proficiencies required of the Advanced Communicator, and six great articles on intuition by Penney.

Click here for details about this interview, the bonuses, and registration.


Intervene With Confidence, by Steve Davis.

Group "Intervention" is undoubtedly one of the most challenging skills to develop as a facilitator. In this ebook, "Intervene With Confidence," you'll develop a quick understanding of a few basic models and strategies that will make the act of group intervention a whole lot easier.

- "
Intervene With Confidence" is practical, easy to read, with models, tips, and strategies you can use right away.
- Includes a 45 minute real audio portion that answers real world problems around Intervention.
- Includes models that will help you decide when and when not to Intervene, how deep to Intervene, and how to Intervene gracefully.
- Illustrated 33-page guide will help you to drill down deep and master the art of Intervention in any situation.
- This information-packed guide is a must to include in your personal Facilitator's Toolkit.

In the Spotlight
Appreciative Inquiry
A Provocative Proposal for Unleashing the Power of What Works...

Join us for this 4-week TeleClass with AI experts, Patricia Clason and Bert Stitt starting March 17th, 2:00 - 3:00 PM EST


This four session series on Appreciative Inquiry, is a facilitation strategy for intentional change that identifies the best of "what is" in order to pursue dreams and possibilities of "what could be." Within these classes we will explore the four dynamics of AI: Discovery, Dream, Design and Delivery. Plan to bring with you the challenges you have encountered or are experiencing in the group/organizational change process. These one-hour sessions will be interactive and we will encourage discussion of specific situations in which Appreciate Inquiry might be applied.

The Eight Assumptions of Appreciative Inquiry,

Explore the nature of assumptions in an organization/group. We will define and discuss the base assumptions of AI, how they affect the change process and how we may have experienced them already in our facilitation practice.

The Six Core Principles of Appreciative Inquiry,

Understanding the DNA of Appreciative Inquiry gives us a foundation upon which we can build the infrastructure of a change process that works.

The Five Steps to Appreciative Inquiry,

From designing an appreciative question to creating a provocative proposal and manifesting a destiny, each step is crucial to the process of Appreciative Inquiry. We get to incorporate the "buzzwords" of the last decade, Innovation, Empowerment, Continuous Leaning, Partnership, and Making A Difference, into a process of change that is FUN! Imagine the possibilities!

Outcomes and Opportunities (one month after the first three classes),

This session will be a celebration of learning about what worked and what didn't work for class participants as they applied the concepts of AI in their practice with clients and organizations, as well as discussion on further opportunities for implementing and integrating Appreciative Inquiry.

Also included with your training...
In addition to the 4-Week training described above, you also receive:

1. Free access to the RealAudio version of this training.
2. A Bibliography of leading works on AI.
3. A number of web resources to support your work in this field.
4. Summary notes of each class session.
5. List of class participants.

Benefits to you of participating 4-Week Training...
1. Get a great introduction to the concept and practice of Appreciative Inquiry to add to your toolbox as a facilitator, team leader, coach, or leader.
2. Learn to employ a change process that works.
3. Learn how to come from a positive, "what works" perspective when working with individuals and groups.

Click here to register now!

Leader Bios

Bert Stitt operates a home-based consultancy from Madison, Wisconsin. He provides facilitation services, public engagement consultation, and organizational development for community-building projects, coaching for non-governmental organizations, mediation and facilitation for governmental agencies, and strategic planning processes for associations, foundations, and small businesses. Appreciative Inquiry is a relatively recent tool that Bert is finding very useful as he reaches into the toolbox while helping to build the organizations he works with.

Patricia Clason has traveled across the continent doing speeches, workshops and media appearances as a professional speaker, trainer, consultant and writer, giving over 3,000 presentations for corporations, associations, government agencies and nonprofit organizations. Now the Director of the Center for Creative Learning which offers programs for personal and professional development and has written many articles, training programs and personal growth seminars and is a sought-after guest for radio and television. Patricia likes to focus on alternative methods of teaching and learning, addressing the psychological perspectives and principles behind the practical tools that she teaches. As a result, audiences are often entranced with her and excited about using these new ideas.

Course Fee and Registration.
The full cost of training is only $64.95 for MFJ readers ($79.95 for the general public). Everything you read about above is included. And, we offer a 100%-satisfaction-guaranteed guarantee. The class will meet for one hour on the following four Wednesdays at 2:00 PM EST (NY Time), March 17th, March 24th, March 31st, and April 7th.

Please click here and you'll be taken to the teleclass registration page. Register there and you'll see your discount computed and applied as you check out. Immediately upon completion of your registration, you will receive an email with instructions to access the course
. This course is limited to 20 individuals, first come, first served.

Click here to register for this "live" teleclass now!

Self-Guided Real Audio Version. If you'd like to learn this material at your own pace and on your own schedule, you can purchase the real audio version of this teleclass complete with all the resources outlined above. You'll be provided with access to the recorded offerings of the four-hour teleclass that you can listen to online and follow along in the notes used in the live class.

Click here to purchase Real Audio Version for $59

About the satisfaction guarantee
If, for any reason, you are not satisfied with this course, simply email us with a request to refund/credit your credit card in the full amount and we will do so immediately. It's our policy to do this and we honor this in every single case. (Why? Because we are sensitive to the fact that you are buying an e-course/product from us and we feel that if this package isn't EXACTLY what you expected or wanted, that you should be able to get 100% of your money back. This policy completely removes the buying risk for you and keeps our customer-satisfaction rates extremely high.)

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