of the Week
Journal | Issue #0115 | August 26, 2003 | 9,000 Subscribers
The leadership, MBTI®, FIRO® and team system
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about our new Virtual University for Facilitators.
week's article, "Speak the Language of Your Audience,"
submitted by Debra
Cannarella, explores using the concept of psychological
type, described by Carl Jung and popularized by the
Myers-Briggs Type Indicator® (MBTI), to better understand
and communicate with your groups.
The information in this article is based on the work
Dick Thompson, President and CEO of High Performing
Systems, Inc., and his CommunicationWheel®, a tool
that helps people communicate more effectively.
that there is still room in our upcoming "Random
Acts of Facilitation" Teleclass to begin September
8th-12th. Further info and registration details are
at the end of this issue. Also, with our "Getting
Full Participation" Facilitator's Guide
being well received, we plan to release our next guide,
"Intervene with Confidence" in a few weeks.
If any of you have had interesting experiences
with groups as either a participant or as a facilitator,
please tell us about it. We may invite you to interview
with us to highlight your story as a case study for
a future issue.
Thanks for your support!
the Language of Your Audience
from the Myers-Briggs Type Indicator (MBTI)
of the key aspects of good facilitation is knowing how
to connect with your audience so they become engaged
in your process. One way to increase your ability to
reach your groups is to learn a new language --a new
article explores the four psychological languages and
their key characteristics according to the MBTI. Knowing
how to recognize the language being used by others and
matching your language to theirs will help you increase
your ability to communicate effectively.
four psychological languages of MBTI are: Sensing,
iNtuiting, Thinking and Feeling.
The abbreviated summaries of each of these languages
given below should provide a good overview of the concepts.
With a little practice, you can begin speaking in all
four languages and maybe be better understood by everyone!
Sensing language focuses on facts, reality and
the present. Those speaking the Sensing language will
often present concrete, factual data and will focus
on the present situation. They like to get the facts
straight and value precision and accuracy of information.
The Sensing language sometimes comes across as impatient,
easily distracted by physical stimuli and sometimes
practice speaking the Sensing language, pick an object
close to you and describe the object in precise detail.
Do not make any conclusions or judgments about the object;
just describe everything you can observe with your senses.
Do not generate any ideas or possibilities about uses
for the object; focus instead on the present situation
and only give facts and details.
iNtuiting language focuses on concepts, possibilities
and the future. People speaking the iNtuiting language
like to focus on the future and talk about ideas and
possibilities: what can we do next, what's possible?
The iNtuiting language prefers abstract concepts instead
of details and looks at the big picture. People speaking
the iNtuiting language are very creative and may come
across as scattered, often jumping from one topic to
practice speaking the iNtuiting language, look at the
same object you described earlier. This time, focus
on possibilities and new uses for that object. How can
your object be used in a new way? Let your imagination
run wild--no idea is too far-fetched or impossible!
Have fun. Be creative.
Thinking language focuses on structure, cause
and effect and logic. People speaking the Thinking language
will often present information in a step-by-step, sequential
fashion--they will tell you how to build the clock before
giving you the time. This language is very analytical
and structured and comes across and serious and businesslike.
practice speaking the Thinking language, look at the
work area in your office. Critique yourself on your
workspace. How can it be better and more organized?
Be logical and structured; provide an impersonal analysis
of how the space could be improved.
Feeling language focuses on people and personal
relationships. People speaking this language tend to
focus their conversations about other people, come across
as warm and friendly and prefer face-to-face meetings
and personal interaction. The Feeling language is also
concerned with societal norms (being "nice,"
polite, e.g., saying "good morning" when you
first see someone each day). People speaking this language
sometimes have difficulty saying "no" and
might "beat around the bush," especially if
they think they might hurt your feelings with what they
practice speaking the Feeling language, visit one of
your colleagues in his/her office. Look that person
in the eyes and give him/her a sincere compliment about
something you've noticed about him/her. Be sure to focus
on a personal attribute (not attire, etc.). Try to make
a personal connection with the other person.
understanding the differences in the four languages,
we can improve our ability to communicate effectively
with others. The key is to listen - try to figure out
what language the other person is speaking and talk
back in the same language. You will probably notice
that some languages are easier for you to hear and speak
than others. With a little practice, you can make great
strides in no time! Other people might not be able to
pinpoint exactly what's different about you but they
will notice an improvement in the way you communicate.
languages to improve communication has many applications,
including facilitation and training; coaching and counseling;
sales; families and couples; and teams and workgroups.
Because personality is one of the many factors affecting
communication, we should practice using different psychological
languages to improve our ability to communicate with
the author: Debra
Cannarella is Training Manager of High Performing Systems,
Inc. (HPS), a management training and consulting firm
that specializes in helping organizations reach high
performance. She can be reached at (706) 769-5836 or
You can find out more about HPS on their website, www.hpsys.com.
The Myers-Briggs Type Indicator and MBTI
are trademarks or registered trademarks of the Myers-Briggs
Type Indicator Trust in the United States and other
countries. The CommunicationWheel is a registered trademark
of High Performing Systems, Inc.
identifying people in your world who tend to speak in
each one of the above languages. Then practice speaking
to each one in their preferred language. I'd love to hear
how this works for you. Please email
us your comments.
leadership, MBTI®, FIRO® and team system for
the 21st century! (Train-the-Trainer
qualifies you on FOUR powerful assessment tools to help
address the human side of teams, including leadership,
more effectively. You will learn advanced, cutting-edge
applications of psychological type and systems theory
to improve team performance. Many experiential exercises,
practical application techniques and case studies will
help you understand team dynamics, identify blind spots
and design effective interventions.
will leave this workshop with advanced knowledge and
techniques about using various assessments with leaders
and teams. This is the next generation of team training.
trainers, OD specialists and coaches wanting to expand
their capabilities to work with leaders and build high
performing teams within fast paced organizations.
will Qualify You to Administer
ABLE®/ABLE-S® (360° Leader Assessment)
FIRO® Element B
Communication Preference Questionnaire
for full details and registration information.
Steve Davis is "The Facilitator's Coach," helping
leaders enhance their effectiveness through the application
and perspective of facilitation. Please email
or call me at 805-489-4130 to schedule a Free exploratory session,
or to share your suggestions and ideas for the journal. I'd
love to hear from you. If you find this newsletter helpful,
please forward it to your friends.
Thanks for reading!
for new facilitators and change agents.
and attitudes for the new facilitator or group
member who wants to get their group into serious
Random Acts of Facilitation, 5-Day Teleclass
This class will meet for five consecutive weekdays
September 8-12, 2003 at 10:00 AM PST, 1:00 PM EST
(NY Time) to cover 25+ facilitative actions you can
take to empower and move groups forward. This course
is for beginning facilitators or group members that
simply want to know more about facilitation so that
they can make the groups they are a part of more effective.
the 5-Day Format/Training works...
1. You dial into your class every day for 5 days (Mon-Fri)
for a 30-minute focused training segment using a conferencing
2. You work a 25-point checklist during the 5 days
(about an hour a day of study and field work) which
you complete by Friday afternoon, or sooner if you
3. You will have the opportunity to discuss issues
on the subject matter with the instructor and your
classmates via an online discussion forum during the
4. During the week, you may access the instructor
via email for help or situational questions.
Random Acts of Facilitation Training Agenda...
Here's what you'll be learning and doing during the
Introduction to the Facilitation
and Self Facilitation Skills.
1. Create the Ambience.
2. Share the Dream.
3. Get Facilitation
5. Me First.
Relating with compassion
6. Be Ignorant.
7. Make Smiles Happen.
8. Hold 'em High.
9. Acknowledge the Elephant.
10. Turn on Your Crap-Detector.
Dynamics and Facilitation
11. Build the Container.
12. Build trust.
13. Mine the Unexpected.
14. Evolve Your Team.
15. Honor the Process.
16. Facilitate Full Participation
and Presenting yourself confidently, professionally,
17. Prepare for Success.
18. Get Real.
19. Make Experiences, Not Speeches
20. Watch the Body Talk.
21. Be your message
Intervening to shift group
22. Tame the Tormentors.
24. Use the Struggle.
25. Break through barriers.
26. Facilitate from Within.
27. Embrace Facilitation as a Master's Path
to you of participating from the 5-Day Random Acts
of Facilitation Training...
1. Get a great introduction to the concept and practice
of facilitation skills if you are contemplating becoming
a facilitator, team leader, board member, manager,
2. Never waste another minute in an ineffective meeting
3. Learn how to challenge and empower every group
you come in contact with.
4. Learn skills to help groups make quantum leaps
in their effectiveness.
5. Be a catalyst for positive change in your community.
with your training...
In addition to the 5-Day training described above,
you also receive:
1. Free access to the participant-only website (lots
of resources, forms, etc.).
2. Free access to the RealAudio version of the 5-Day
3. Free copy of the Portable Article Bank ($29 value).
The full cost of training/access is only $79 for MFJ
readers ($89 for the general public) including a free
copy of the Portable Article Bank ($29 value). Everything
you read about above is included. And, we offer a
September 8-12, 2003, 10:00 AM PST, 1:00 PM EST (NY
Time), 45-60 minutes each day.
here to register. Immediately upon
completion of your registration, you will receive
an email with instructions to access the course and
free article bank.
This course is limited to 20 individuals, first come,
the satisfaction guarantee
If, for any reason, you are not satisfied with this
package, simply email us with a request to refund/credit
your credit card in the full amount and we will do
so immediately. It's our policy to do this and we
honor this in every single case. (Why? Because we
are sensitive to the fact that you are buying an e-course/product
from us and we feel that if this package isn't EXACTLY
what you expected or wanted, that you should be able
to get 100% of your money back. This policy completely
removes the buying risk for you and keeps our customer-satisfaction
rates extremely high.)
here for a one-minute audio testimonial
from several participants on the final day of the
you for reading this issue of the Master Facilitator Journal. Look
for your next issue on August 26, 2003.
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